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Services

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Geniusto BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. We are an equal-opportunity employer and continue to be regarded for our global people excellence practices.

Email Support Services

Email is increasingly becoming the preferred, reliable way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented people, and distinct processes ensure unsurpassed email management services to leading enterprises.

Web Based Chat Services

This is a Web-Based customer interaction service where Geniusto represents its clients by dealing with customers in real-time, Web-Based customer support. All inquiries are transferred automatically from the client's website to Geniusto where they are managed by professional Web Chat Specialists. This service is available 24/7. Web Chat is one of the most preferred and desired means of communication, but most of the time, online customers abandon their online purchase due to the lack of real-time customer service. Geniusto customer-friendly live chat services help the clients increase their ``visitor`` to ``customer`` conversion rate.

IT Help Desk Services & Technical Support

The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. From a general or wider perspective, it is an integral part of the service function, responsible for bringing resources together to address a problem or other issue. Help desk users can of course be internal or external, making the function potentially critical in terms the quality of support offered to customers. Geniusto provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals provides the best to internal customers.

 

Project Management

Geniusto combines the knowledge and experience of many years in a variety of industries, We bring together all the crucial components of success in the modern business world and seamlessly combines them to radically transform your business model, realising profits and reaching markets that are as yet unrealised.Through highly experienced company builders, unprecedented access to cutting edge software engineers and a broad network of creative and business partners, Geniusto has all of the tools available for your company to achieve growth and income beyond your current expectations.Whether you need to incorporate individual software elements into your business process, engage in creative and cutting edge marketing campaigns to generate sales growth or require total management of streamlined and cost effective corporate management systems, Geniusto has the solution for your company.

 

Application Development

Custom Application Development

Our custom application development & outsourcing services cover a broad spectrum of technology areas spanning from client server applications, object-oriented software, internet or intranet to legacy applications. We listen, understand, and work closely with our customers to customize applications as per their business needs. Taking their business driven approach, we develop systems that provide key advantages to our customers.

Application Maintenance Service

At Geniusto, we understand that its really important for an organization to concentrate on its core business practices as well as maintain IT applications to the growing needs of organization. However, performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company. This is the simple basis which has initialized Geniusto to venture into application maintenance services wherein we provide the necessary technical know how and works for the complete application maintenance so that you can lower your cost and increase the ROI of your business. Our team takes the job of daily IT activities in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.

Web-Enabling Legacy Applications

Our highly-qualified experts will build a browser-based version of your existing legacy application that retains the essential features and takes full advantage of the web platform. Legacy applications to web application has become in demand for organizations who wants to make it easy for customers, partners, and vendors for their application to become more user-friendly. Most organizations today are converting legacy applications to web-interface applications in order to make it easy to use for customers, vendors and partners.

Customer Relationship Management (CRM)

Customer relationship management (CRM) is all about managing the relationships you have with your customers – including potential customers. We specialize in providing our customers with complete CRM solutions by carefully analysing their requirements and business model. Contacts management, lead tracking, dashboard charting, RSS syndication, opportunity management, Email processing, project management, marketing campaigns or case management, whatever be your CRM needs our professionals with expertise in various technologies can develop effective CRM solutions, enabling you to build meaningful and significant relationships with customers. We also have expertise in customization and implementation of open source CRM packages like Sugar CRM.

 

Web Development

Custom Website Design and Programming

Geniusto provides professional website design, development, programming and maintenance services based on the latest technologies and industry trends. Our skilled web designers and developers accomplish various website projects from brochure sites to multi-functional web portals. Geniusto has a large pool of resources and the required business and technical expertise to develop websites of any complexity. We network with the best professionals around the world to provide you the services required for today’s successful business.

Web Application Development

Gone are the days when traditional system were used for doing business, web applications development can make the web portal more alluring and attractive. The well-qualified experts at Geniusto create world-class web application development solutions for the esteemed clientele. Our efficient team amalgamates the rich Internet applications with the needs of our customers.

E-business and E-Commerce Solutions

Compete and excel in the digital marketplace. Geniusto provides solutions for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of business combining IT innovation and adoption while also leveraging an organizations’ current IT assets. We work with large global corporations and new generation technology companies – to build new products or services and to implement prudent business and technology strategies in today’s dynamic digital environment.

Content Management Systems (CMS)

A content management system (CMS) is essential, as it is a web application that makes the authoring and delivery of content easy. You no longer need to have separate software to update your site content, as you can easily make changes in website content with an Internet connection. The system facilitates users in building, arranging and maintaining content rich websites with efficiency. Streamlining the web publishing process, content management systems eliminate the need for costly site maintenance, empowering you to manage the content by yourself. The need for programming or HTML knowledge is nullified, as you can easily update content on the website without changing its design. Hence, a content management system is an ideal solution for businesses who wish to maintain their own websites.

Renewable Energy Solutions

Geniusto specialises in the latest generation of Renewable Energy Technologies that allow commercial properties to significantly reduce their electricity costs.

Digital Hospitality Solutions

Enhance your Hotel, Resort or Commercial Property with our range of market leading Digital Solutions and Services.

Commercial Installations

Geniusto designs, installs and maintains the optimal technology solutions suitable for each client. Through this, we ensure the ongoing success of our clients through our comprehensive end-to-end service.